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Legal

Privacy Policy

This policy explains how Boat Name Stickers UK collects, uses, stores and discloses personal information when you use our website, place an order, create an account, or contact us.

Last updated: 19 July 2026

Plain-language note: This page describes our business privacy practices. It is not legal advice. UK GDPR and consumer laws continue to apply.

1. Who we are

In this policy, “we”, “us” and “our” means Boat Name Stickers UK, trading online at boatregostickers.co.uk.

Postal address: London, United Kingdom

Phone: 020 7946 0958

Email: [email protected]

2. Information we collect

We collect personal information that is reasonably necessary for our business, including:

  • Account and contact details — name, email address, username, phone number, and password (stored securely as a hash).
  • Order and delivery details — billing and shipping address, order items, design data for custom stickers (for example registration numbers, fonts and colours), delivery preferences, and order history.
  • Payment information — payment status and transaction references from our payment providers. We do not store full card numbers on our servers. Card and wallet payments are processed by providers such as Stripe and PayPal.
  • Support and messages — information you send through our contact form, live chat, or email.
  • Technical and usage data — IP address, browser type, device information, pages viewed, referral source, and similar analytics events that help us operate and improve the website.
  • Reviews and social interactions — if you leave a review or interact with our social or review widgets.

If you do not provide information we need to fulfil an order or create an account, we may not be able to complete your request.

3. How we use information

We use personal information to:

  • process orders, manufacture custom stickers, arrange delivery, and provide customer support;
  • create and manage customer accounts, including order history and saved addresses;
  • process payments, prevent fraud, and handle refunds or cancellations where applicable;
  • respond to enquiries and improve our products, website and customer experience;
  • send transactional emails such as order confirmations, shipping updates and password resets;
  • measure website performance and marketing effectiveness using analytics tools; and
  • comply with legal obligations and protect our rights and customers.

4. Cookies and similar technologies

Our website uses cookies, local storage and similar technologies to:

  • keep you signed in and remember your shopping cart or design session;
  • protect forms with security tokens;
  • understand how the site is used (for example Google Analytics and Google Ads tags);
  • measure experience and behaviour with tools such as Contentsquare; and
  • support chat and reviews with tools such as Tawk.to and Endorsal.

Essential cookies are needed for cart, checkout and account features. Non-essential analytics, chat and review tools can usually be blocked or cleared through your browser settings. Blocking some cookies may affect site features such as checkout or account login.

5. Sharing with others

We may share personal information with trusted service providers who help us run the business, including:

  • Payment providers such as Stripe and PayPal;
  • Delivery partners such as Royal Mail and other UK couriers and other courier services used to ship your order;
  • Hosting, email and infrastructure providers that store or transmit website and order data;
  • Analytics, chat and review providers such as Google, Tawk.to, Endorsal and similar tools embedded on the site; and
  • professional advisers or authorities where required by law.

We do not sell your personal information.

6. Overseas disclosure

Some of our service providers may store or process information outside the United Kingdom, including payment, analytics, chat and hosting providers. Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in a way that is consistent with this policy and applicable UK data protection requirements.

7. Security and retention

We use reasonable technical and organisational measures to protect personal information, including encrypted website connections (SSL/TLS), access controls, and secure password storage.

We keep personal information for as long as needed to fulfil the purpose it was collected for, meet legal, tax and accounting requirements, resolve disputes, and maintain accurate business records. When information is no longer required, we take reasonable steps to destroy or de-identify it.

8. Access, correction and choices

You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date or incomplete.

If you have an account, you can update some details (such as email, username, password and addresses) in your account settings. For other requests, please contact us using the details below.

You can also ask us about marketing preferences. Transactional messages about your orders or account may still be sent where necessary.

9. Complaints

If you are concerned about how we have handled your personal information, please contact us first so we can try to resolve the issue. If you are not satisfied with our response, you may contact the Information Commissioner's Office (ICO) at ico.org.uk.

10. Contact us

For privacy questions, access requests or complaints:

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